ONLINE PAYMENT INSTRUCTIONS

You can now make a payment to the Office of Recovery Services (ORS) using the ORS Interactive Case Access System Web Site. Payments can be made using a Visa, MasterCard, American Express, or Discover Card, or you can remit an electronic check using your personal checking or savings account information.

Note: A $1.00 convenience fee will be added to your online payment.

ACCESSING THE ORS INTERACTIVE CASE ACCESS SYSTEM WEB SITE

The ORS Interactive Case Access System Web Site can be accessed by opening your Internet browser and entering the following web address http://orsica.dhs.utah.gov/ in the address line. If you have not previously registered to use the ORS Interactive Case Access System Web Site, please click here for instructions on creating your User ID and password. Otherwise, log in by completing the following steps:

1. Enter your email address or User ID in the Email Address field.

2. Enter your password in the Password field.

3. Click on the Login button.

4. Click on Done on the Account Maintenance - General Information page.

MAKING A CREDIT CARD PAYMENT

Once you have logged into the ORS Interactive Case Access System Web Site, complete the following steps to make a payment using a credit card:

1. Click on Make a Payment on the left side of your screen in the menu bar.

2. On the Online Payments – Make a Payment page, complete the following information:

Payment Amount – enter the payment amount

Payment Method – click the drop-down arrow and select Credit Card

Case Number – click the drop-down arrow and select All Cases, or if the payment is intended for one specific case, select that case number.

3. Click on Continue to continue to making the payment and proceed to Step #4.

If you would like to cancel the payment, click on Cancel. This will take you back to the Interactive Case Access – Participant Information page.

4. You will be redirected to the Payment page. This page will display your child support payment, the convenience fee, and the total due. To continue processing your payment, click on the Pay with a Credit Card button and proceed to Step #5.

If you need to change a case number, payment amount, or payment method, click on the Back button. This will take you back to the Online Payments – Make a Payment page where changes can be made, or the transaction can be cancelled.

5. On the Credit Card Payment page, complete the following information:

Credit Card Account Information

Card Type – click on the drop-down arrow and select the card type

Credit Card Number – enter the full card number as displayed on the front of your card

Card Verification Value (CVV) – enter the last three numbers on the back of your card on the signature line

Expiration Date – click on the drop-down arrow and select the month and year that your card expires

Cardholder Information

Cardholder’s Name – enter the cardholder’s name

Address – enter the cardholder’s address

City – enter the cardholder’s city

State – enter the cardholder’s state

Postal Code – enter the cardholder’s zip code

County – click on the drop-down arrow and select the country where the cardholder resides

Email Address – enter your email address

6. Click on the Continue button to continue making the payment and proceed to Step #7.

If you need to review the information contained on the Payment page, click on the Back button. You may continue clicking on each Back button on each page to return to the Online Payments – Make a Payment page.

7. On the Confirm Credit Card Information page, verify that all of the information is correct. If it is correct, click on the Yes button to process the payment and proceed to Step #8.

If the information is not correct, click on the No button. This will take you back to the Credit Card Payment page where you can make corrections.

8. Once the payment has been approved, the Your Payment Was Successfully Processed page will display. This page displays the following information:

Transaction #

Confirmation #

Date of Transaction

Amount Paid (including the $1.00 convenience fee)

Cardholder’s Name

Credit Card Number (last four digits only)

Credit Card Type

If the payment was not approved, you will be directed to the Authorization Declined page.

9. Click on the Print button to print this page. Retain a copy of this page for your records.

10. Click on the Continue button to return to the Online Payments – Make a Payment page. From this page, you may make another payment, or use the menu on the left side of the page to select one of the following options:

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MAKING AN ELECTRONIC CHECK PAYMENT

Once you have logged into the ORS Interactive Case Access System Web Site, complete the following steps to make a payment using an electronic check:

1. Click on Make a Payment on the left side of your screen in the menu bar.

2. On the Online Payments – Make a Payment page, complete the following information:

Payment Amount – enter the payment amount

Payment Method – click the drop-down arrow and select Electronic Check

Case Number – click the drop-down arrow and select All Cases, or if the payment is intended for one specific case, select that case number.

3. Click on Continue to continue to making the payment and proceed to Step #4.

If you would like to cancel the payment, click on Cancel. This will take you back to the Interactive Case Access – Participant Information page.

4. You will be redirected to the Payment page. This page will display your child support payment, the convenience fee, and the total due. To continue processing your payment, click on the Pay with an eCheck button and proceed to Step #5.

If you need to change a case number, payment amount, or payment method, click on the Back button. This will take you back to the Online Payments – Make a Payment page where changes can be made, or the transaction can be cancelled.

5. On the eCheck Payment page, complete the following information:

Checking Account Information

Financial Institution Name – enter the name of your financial institution

Account Type – click on the radio button next to your account type

Routing Number – enter the routing number for your financial institution

Bank Account Number – enter your bank account number

Account Holder Information

Bank Account Holder’s Name – enter the account holder’s name

Address – enter the account holder’s address

City – enter the account holder’s city

State – enter the account holder’s state

Postal Code – enter the account holder’s zip code

County – click on the drop-down arrow and select the country where the account holder resides

Email Address – enter your email address

6. Click on the Continue button to continue making the payment and proceed to Step #7.

If you need to review the information contained on the Payment page, click on the Back button. You may continue clicking on each Back button on each page to return to the Online Payments – Make a Payment page.

7. On the Confirm eCheck Information page, verify that all of the information is correct. If it is correct, enter your User ID in the User ID field and then click on the Yes button to process the payment and proceed to Step #8.

If the information is not correct, click on the No button. This will take you back to the eCheck Payment page where you can make corrections.

8. Once the payment has been approved, the Your Payment Was Successfully Processed page will display. This page displays the following information:

Transaction #

Confirmation #

Date of Transaction

Amount Paid (including the $1.00 convenience fee)

Account Holder’s Name

9. Click on the Print button to print this page. Retain a copy of this page for your records.

10. Click on the Continue button to return to the Online Payments – Make a Payment page. From this page, you may make another payment, or use the menu on the left side of the page to select one of the following options:

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