Complaint Protocol
Office of Recovery Services/Children in Care Constituent Complaint Process
The Office of Recovery Services has implemented a process to resolve case-specific concerns.
If your complaint concerns the treatment of your child, please contact constituent services at 538-3990.
STEP 1: SENIOR AGENT
If you have a question, concern, or complaint about a case or about how an ORS agent has handled a case, contact your ORS agent and request to speak to a senior agent on the team. The senior agent will try to resolve your concern.
If your complaint is about a particular agent, your call will be forwarded to the team manager.
STEP 2: TEAM MANAGER
If you do not feel your issue or concern has been adequately addressed through the senior agent, ask to be transferred to the appropriate manager.
STEP 3: CIC BUREAU DIRECTOR/ORS DIRECTOR
If after speaking with the team manager your issue is still unresolved, call the ORS Administration Office at (801) 536-8901 and ask to speak to the Children in Care Bureau Director, Tracy Graham. You may also put your concerns in writing to Mark Brasher, Director, Office of Recovery Services, or contact us via email at orswebmail@utah.gov.