ORS' primary mission is to promote responsibility.
We help ensure that parents are financially responsible for their children by providing child support services and support for children in care. We also work to help ensure public funds are used appropriately through the efforts of our Bureau of Medical Collections.
What's New
Announcing: New ORS phone customer service system—ACCESS (Automated Case and Customer Service System)
ACCESS is the new ORS customer service telephone system. You can reach this new phone system by calling 801-536-8500. Using the latest in speech-recognition technology, ACCESS allows customers to “access” more information about their cases and about ORS procedures by phone than ever before.
You may also register for online access to your case at the following website: http://orsica.dhs.utah.gov. You may also contact us through the links on the Contact Us page.
ORS Layton Office closure
As of Monday, August 17, 2009, the Layton ORS office is no longer open for business. ORS services are still available: online or at the Ogden, Salt Lake City, Provo, Richfield, and St. George offices. See the contact us panel or follow this link.
Friday Building and Office Closures
On August 4, 2008, the Utah Department of Human Services Office of Recovery Services implemented the “Working 4 Utah” initiative. As a result, our standard business hours are now Monday - Thursday, 7 AM - 6 PM.
Electronic Funds Transfer Mandatory for All Child Support Payments. Click here for more information.